The head of the Menoufia Water Company inspects the prepaid meter charging centers in the affiliated branches.
Dr. Engineer Mohamed Naguib Saleh, President of the Menoufia Water and Sanitation Company, inspected the customer service center and the prepaid meter charging center in the Berket El-Sabaa and Tala branches and the technical workshops headquarters in Tala to monitor the quality of service provision to citizens and inspect the technical condition of the equipment.
He stressed that the company seeks to develop and automate services within the framework of the state’s plan for digital transformation, as it launched the 125 mobile phone application, which provides the service of paying bills and reporting complaints, and the qraty application to enable the citizen to record the meter reading himself, and providing services through customer service centers spread throughout all centers of the governorate. In addition to mobile customer service vehicles.
He stated that the customer service center provides all services to citizens, including: (paying bills, inquiries, contracting for meters, receiving complaints, charging prepaid meter cards, and selling spare parts).
He added: The company constantly seeks to pay attention to its services provided and facilitate dealing with customers and ease of citizens’ access to the service, through the continuous development of its services and the expansion of charging centers for prepaid water meters, which is considered an accurate way to calculate the customer’s consumption, with the necessity of continuous monitoring of the meters after their installation, review and analysis. Consumptions, readings, and ongoing technical support.
